FAQ | Miscaro


FAQ

About Miscaro
Placing an Order
Delivery
Payments
Returns & Exchange
Ring Size Issue
Authentication
Others
Customer Support
About Miscaro+
  • Why Miscaro ?

    We're here to unlock the barriers between women and fine jewelry. So you can wear quality materials and feel good, everyday. Forget occasion, we create fine jewellery that you can wear every day. Now, do not choose between high quality or accessible price. At Miscaro, Choose both. We believe in the highest level of customer service, providing 24*7 support for our lovely customers.

  • Where is Miscaro located ?

    Miscaro is located in Gujarat, India. The diamond state of India. Being close to our manufacturers means we deal directly with them, that's why our jewelry is fairly priced.

  • Is Miscaro and Indian brand ?

    Yes! Miscaro is an Indian Brand.

Placing an Order+
  • How should I place an order online ?

    Please follow these simple steps :

    1. Select your beautiful and lovely Jewellery and 'Add to your Shopping Bag'.
    2. Apply the coupon if you have any.
    3. Add gifting message if your gifting to someone special.
    4. Click on 'Checkout' if you have finalized your order, else 'Continue Shopping'.
    5. Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.
    6. Enter your shipping details and continue to the Payment Options.
    7. Select your Mode of Payment and Place the order.
    8. You will receive an order confirmation email as well as SMS to your registered mobile and email address.
  • Can I order by phone ?

    Sure. You can browse through our designs on the website and order your selected design by phone. Our customer Support representative would also help you place the order.

  • Will I get an order confirmation ?

    Yes. Your order confirmation will be sent to the e-mail address as well as SMS will be sent to your registered mobile no.

  • How to Cancel an Order ?

    Please contact our Customer Support team in chat box or give us call at our no. 8000826886 to cancel your orders.

  • How do I track my order after it has been shipped?

    Please log in to your Miscaro. Go to My Account and then click on Order. Select the order you want to track and then click on “Track Order”

Delivery+
  • What are delivery charges in Miscaro ?

    Miscaro provides free shipping on all items all across India.

  • What is the estimated delivery time ?

    Usually we deliver our products within 8-10 business days but maximum delivery time frame for your order would be 12 business days. However, if you buy jewellery from our Express delivery category, it will be dispatched within the next 24 hours of the order. *Please note that the business days mentioned do not include Sundays and festive holidays.

  • How will the delivery be done ?

    We are in partnership with BlueDart. All our shipments are sent via BlueDart Apex Service, which is the highest level of service from Bluedart. The shipment are highly secured and Insured against theft. Although we deliver to more than 23000 pin codes across India, we would recommend you to check your pincode for delivery option.

  • How safe is my product ?

    We ship our products with tamper proof package and all our products are safe and insured until it reaches you. Please do not accept any package that has been tampered with.

  • Does Miscaro deliver internationally ?

    Currently, Miscaro take orders for delivery only in India. We will reach world soon!

  • Can I change my shipping address after I place an order ?

    You can change the shipping address, until your order is ready to be shipped. Please reach our Customer Support team in chat box or call us at 8000826886 for assistance.

  • Customer Support

    In case if you have any queries, you may contact our 'Customer Support' team in chat box or you can call us at 8000826886.

  • Do you ship to my location(Pincode) ?

  • Is Cash on Delivery (COD) available for my location (Pincode) ?

    Yes! Definitely! We have COD facility all across India with free delivery.

Payments+
  • How do I make a payment for a Miscaro purchase ?

    We have Cash on Delivery (COD), Net banking and debit / credit card payment facility. The cash on delivery option is available all across India with free delivery.


    All Credit/Debit card details remain confidential and private with Miscaro. Miscaro and our trusted payment gateways use SSL encryption technology to protect your card information.

  • Are there any hidden costs ?

    No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.

  • How long will it take to get refunds, if any ?

    The refunded amount will be directly credited to your bank account after we receive your jewellery. Please mail or talk to our customer Support team with your bank account and IFSC code. The refund will be done within 7 business days.

  • Do you match prices if an item I purchased goes down in price later ?

    All sales prices are final and Miscaro does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.

  • What if there is a problem with my purchase ?

    If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for free within 30 days of delivery. After that we will never charge for service provided by us. All you have to pay for is the shipping cost: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with the product, you can return the product to us within 30 days, we have a 30-day No questions asked Money Back Policy. This is applicable for orders within India only.

  • Can I take a ring to my local jeweler to have it resized ?

    Of course, you can as long as it is simply a size change issue. But only go to a trusted local jeweller store since you never know if they replace the real diamonds with any fake once.

Returns & Exchange+
  • What is your 30 days Money Back Policy ?

    If the product delivered is returned back to us within the 30 day period, our policy states that the refund will be credited back to your Miscaro account. You can make fresh purchase using the credits or even have the amount back to your bank account as well. All the refund is credited back to the bank account provided by customers.


    Note: This policy is not applicable on purchases any ACCESSORIES LIKE TRAVEL CASE ETC.

  • Do I Need To Pay For Shipping The Product Back To You ?

    No, you won’t need to pay as we offer FREE RETURN shipping. We will arrange a pick up from your place and get it exchanged/returned. When you are returning the product within the 30 day frame, you will get complimentary return shipping for exchanges, refunds and even resizing.

  • How Do I Return The Product To Miscaro Within The 30 Day Time Frame ?

    Here are the steps you need to follow. And there is only one step so you can exchange or return hassle free:-


    1. Call or chat with our customer support team and let them know you want to exchange/return. From there, we will take care of everything. Just keep the package ready the way it came to you including the diamond certificate and original documents. We will arrange the pick up and get all the things done for you.
  • Lifetime Exchange And Buy Back Policy

    We also have a lifetime change and buy back policy in place. This is applicable on all purchases that are made from Miscaro, within India. All you have to do is ensure you return the original product along with the certificate. Upon exchanging the product, the current market value is used and deductions are made towards the making charges.


    But we guarantee a minimum value back of 85-90% Invoice value, less making charges. If you lose the original product certificate, you will have to bear a deduction of 500 inr. The same value is applicable for lifetime exchanges. The value back is deducted from your next order if the next order is of higher value. If it is of lower value, we refund the rest of the amount.


    *If you had got a discount or a free gift during the time of purchase, this amount will be adjusted as applicable. You have the option of returning the free gift if you do not want deductions in the exchange rate. Jewellery that is returned and shows signs of alteration by someone other than Miscaro will not be accepted in our return policy. As per the quality assessment norms, we have the right to change the buyback amount of any product.

Ring Size Issue+
  • Can I order a ring in a size that isn't offered on the site ?

    Yes Definitely! You can contact our customer support team to customize your ring size after the order has been placed.

  • What if I don't know the ring size ?

    You can simply place the order with a ring size that you think is right for you. The, contact our live chat support team and share your order number. We will dispatch a free ring sizer for you that will reach you in 1-2 business days. In the meantime we will process the ring’s early stage. Once you confirm the exact ring size, we will then mold the ring according to that ring size. And Ta-Da! we help you get your ring size right in the first time itself! Note: This service is applicable on orders within India only.

  • Can I resize my Ring ?

    In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. This is applicable on re-sizing requests received within 30 days of the delivery date.


    Currently, this service is available for orders within India only.

Authentication+
  • Is jewellery in Miscaro authentic and certified ?

    Absolutely. Our entire collection, be it yellow, white or rose gold, is 100 percent pure gold. We use 14 karat and 18 karat real gold to make our jewellery across all categories. Our diamonds too are completely original and certified. We have IGI Diamond certification to authenticate our diamonds, which is the highest industry standards. Furthermore, Miscaro is an all-inclusive BIS Hallmarked Jewellery Brand. So your jewellery will have BIS Hallmarked engraved on it for the quality of Gold.

Others+
  • Can I customize a design ?

    Please call our Customer Support team to customize your lovely design and they will surely help you.

  • Do pendants come with a chain ?

    Yes, we do have a selection of chains to offer you. After you select a pendant, click on ‘Add Chain’ given in the details of pendent. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

  • What will my packing be like ?

    Your jewellery will arrive in exclusive Miscaro Premium Packaging with the All New Light Box. We believe in giving our customers best Unboxing experience.

  • I lost my jewellery certificate, can I get a duplicate ?

    Yes we can arrange a duplicate for you for Rs 500. It will come with copy/duplicate written across the certificate as a watermark.

  • Are your prices lower than a local jewellery store ?

    Absolutely! Our products are offered with no overheads like rent and inventory costs. Plus, we deal directly with our manufactures and that is why all our product’s prices are lower than all offline stores as well as most other online stores too.

Customer Support+
  • Do you still need help? Have more enquiries ?
    1. You can reach us via email by writing us at team@miscaro.com
    2. You can chat live with us anytime. We are available for 24x7 days.
    3. You can give us a call at  8000826886 (Mon-Fri) (10 am – 6 pm)


Shop for Precious Jewellery Online

Gold with your western wear? That’s something you probably thought was an odd pairing. How about precious jewellery to work? If that’s something you never would have considered, it’s time you checked out the Miscaro website. Bringing precious jewellery into the everyday, Miscaro is an online jewellery store that sells contemporary and trendy jewellery for women. With styles inspired by global fashion trends, Miscaro jewellery can be worn with work wear, party wear and even casual wear. With a portfolio that cover earring, rings, necklaces, bracelets, banglets and more, Miscaro designs jewellery specifically for the western wardrobe. That means you won’t find heavy or intricate pieces here. Lightweight, easy-to-wear jewellery that can be styled with your wardrobe is what Miscaro is all about.

Earrings

No outfit is complete without the right accessories, and at Miscaro we aim to help you find the perfect jewellry to wear, whether it is to an office outing or a pool party. Miscaro makes it easy for you to pick the perfect pair of earrings with a wide range of choices in attractive designs and colours. Our collections of light, daily wear earrings for women featuring gold, gemstones, and diamonds are sure to leave you spoilt for choice.

Rings

Whether chunky and in vogue or delicate and timeless, rings for women come in a whole variety of designs. At Miscaro, you can rest assured that you will be able to buy the perfect ring for you. With a wide range of gold rings for women, diamond rings, cocktail rings and even band rings, find what you’re looking for when you browse online.

Pendants

What’s the best way to spruce up a plain chain? Add a pendant, of course! Miscaro makes your search for the perfect pendant easier with a wide variety of stylish and fun pendant in precious metals and gemstones. From diamond pendants to gold pendants, there’s a pendant for your every mood at Miscaro.

Nose Pins

At Miscaro, there’s no compromise on style or design when creating a nose pin. Crafted especially the contemporary woman of today, you can find some of the classiest nose pin designs online. From conventional solitaire nose pins and gold nose pins to a more modern spin on the nose stud, find your perfect nose pin on Miscaro.

Necklaces & Chains

Want to breathe new life into an old blouse? Or how about adding a little bit of glamour to a boring work shirt? No, you don’t have to go out and buy a whole new wardrobe. Adding a few choice necklaces can really change an outfit! Explore the range of necklaces and chains on Miscaro. With a variety of chains, necklets, lariats and fashion chains, there’s something for everyone on Miscaro.

Bangles & Bracelets

Add some spunk with bracelets and banglets in trendy designs from Miscaro. With a variety of bangles, cuffs, charm bracelets, flexible bracelets and initial bracelets, take your pick from trendy designs on Miscaro.